Refund Policy

Effective Date: 17/NOV/25

SubShare is committed to providing quality service and ensuring customer satisfaction. Please read our refund policy carefully to understand our process.

1. Eligibility for Refunds

SubShare offers shared access to subscriptions for premium digital services. Due to the nature of digital content and shared access, we do not typically offer refunds once a subscription has been purchased and access has been provided.

2. Refunds for Unused Services

If you have purchased a subscription, and it has not been used, you may be eligible for a refund under certain circumstances. To request a refund, please contact us within 7 days of the purchase date. After this period, all purchases are considered final, and no refunds will be issued.

3. Refund Request Process

To request a refund, please contact our support team at [email address] with the following information:

• Your order number.

• A brief explanation of why you are requesting a refund.

• Any supporting documentation (if applicable).

Refunds will be processed at SubShare's sole discretion. If we approve your refund request, we will notify you via email and process the refund to the original payment method within 10-14 business days.

4. Exceptions to the Refund Policy

Refunds will not be provided under the following circumstances:

• If you have used the shared subscription service.

• If the service was accessed or redeemed.

• If you failed to comply with our Terms of Service.

• If you request a refund after the 7-day refund window.

5. Changes to the Refund Policy

SubShare reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the updated policy will take effect as of the date of posting.

6. Contact Us

For any refund-related inquiries, please contact us at support@subshare.cloud.